Delivery Information

General Information

• Our delivery service is available to mainland England, Wales, and Scotland only (postcode restrictions may apply).

• Free delivery is offered for all products within their designated delivery area on orders over £1,000. For composite doors, no minimum order value is required for free delivery.

• Deliveries are made Monday to Friday, excluding bank holidays.

• Delivery times are between 7 am and 6 pm, Monday to Friday.

• Please ensure you know the number of items expected and have sufficient help ready to offload your goods. At least two capable individuals are needed to assist with unloading. For health, safety, and insurance reasons, our drivers can only deliver to the kerbside and cannot help move items beyond that point.

• Deliveries may be made using vehicles as large as an 18.5-ton flatbed lorry. If there are any site restrictions that may affect delivery, please notify us in advance. Failure to do so may result in the delivery being returned and rescheduled.

• We deliver only to the address provided at the time of order, and delivery addresses cannot be changed once the order is placed.

• Delivery dates are assigned based on your postcode area’s weekly delivery schedule. Unfortunately, customers cannot choose or specify delivery dates.

• Upon delivery, please check and sign for your items. You will have 15 minutes to inspect the goods for any visible damage or shortages. If major damage is discovered, the items should be returned with the driver to ensure a quicker resolution. For any uncertainties, contact us at 01484 613104 during the delivery.

• We strongly recommend that you do not schedule any work or installation until you have received and fully checked your products. Once the items are fitted, External Doors Online cannot be held responsible for any damage found.

• Due to the nature of multi-drop deliveries, we are unable to provide estimated delivery times (ETAs) in advance.

Failed Deliveries

If delivery fails due to any of the reasons mentioned, the goods will be returned, and a re-delivery charge will apply. This charge must be paid in full before scheduling a new delivery.

• Failed delivery charge: £0.50 per mile from our HD8 9LA location to your delivery address.

• Re-delivery charge: £50 per item to be delivered.

For any further questions or concerns, please don’t hesitate to contact our team!

Product Specific

Composite Doors

• GRP Composite, Deluxe GRP, Stable, Smooth, French Composite, FD30 Composite Doors, Solidor Composite & Aluminium Composite Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• All of our composite doors qualify for free delivery to areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply in certain ranges - please see the postcode maps below for more information).

GRP Composite Doors - Delivery Areas

Deluxe GRP, Stable, Smooth & French Composite Doors - Delivery Areas

Bifold Doors & Indi-Fold

• Cortizo Aluminium Bifold, Smarts Visofold Aluminium Bifold Doors, Korniche Bifold Doors & QuickGlide Slide & Stack Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Cortizo Aluminium Bifolds are delivered are delivered with preassembled glazed sashes and a flat pack / kit form outer frame. The outer frame is to be assembled by the customer on site.

• Smarts Visofold Aluminium Bifolds are delivered preassembled where possible. This consists of a preassembled outer frame and preassembled door sashes. The door sashes are loose, along with the glass, for installation on site.

• Korniche Bifolds are delivered preassembled where possible. This consists of a preassembled outer frame and preassembled door sashes. The door sashes are loose, along with the glass, for installation on site.

• QuickGlide Slide & Stack Aluminium Doors are delivered preassembled where possible. This consists of a preassembled outer frame and preassembled door sashes. The door sashes are loose, along with the glass, for installation on site.

• Our bifold doors & slide and stack doors qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Cortizo Bifolds - Delivery Areas

Smarts Visofold Bifolds - Delivery Areas

Korniche Bifold - Delivery Areas

QuickGlide Slide & Stack Doors - Delivery Areas

Smarts Steel Look Art Deco Heritage & Aluspace

• Smarts Steel Look Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Smarts Steel Look Doors are delivered preassembled where possible. This consists of a preassembled outer frame and preassembled pre fit door sashes. The glass comes loose to install on site. Side panels and toplights are separate frames to joint to the main frame on site (joint strips provided).

• Our Smarts Steel Look Doors qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Smarts Heritage & Aluspace - Delivery Areas

Residential Entrance Doors (PVC & Aluminium)

• Smarts & Korniche Aluminium Residential Entrance Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• PVC Residential Entrance Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• The glass will arrive loose on the same delivery for install on site.

• Our Aluminium & PVC Residential Entrance doors qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Smarts Residential - Delivery Areas

Korniche Residential Doors - Delivery Areas

PVC Residential Doors - Delivery Areas

French Doors (PVC & Aluminium)

• Smarts & Korniche Aluminium French Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• PVC French Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• The glass will arrive loose on the same delivery for install on site.

• Our Aluminium & PVC French doors qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Smarts French Door - Delivery Areas

Korniche French Doors - Delivery Areas

PVC French Doors - Delivery Areas

Cortizo Sliding Doors & Smarts Visoglide Sliding Doors

• Cortizo Sliding Doors & Smarts Visoglide Sliding Doors are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Cortizo Sliding Doors are delivered with preassembled glazed sashes and a flat pack / kit form outer frame. The outer frame is to be assembled by the customer on site.

• Smarts Visoglide Sliding Doors are delivered preassembled where possible. This consists of a preassembled outer frame and preassembled door sashes. The door sashes are loose, along with the glass, for installation on site.

• Our sliding doors qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Cortizo Sliding Doors - Delivery Areas

Smarts Visoglide Sliding Doors - Delivery Areas

PVC Windows

• PVC windows are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Our PVC windows qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

PVC Casement, Flush Sash, Tilt & Turn & Sliding Sash - Delivery Areas

Aluminium Windows

• Aluminium windows are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Our Aluminium windows qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Aluminium Casement & Flush Sash - Delivery Areas

Aluminium Tilt & Turn - Delivery Areas

Roof Lanterns

• Korniche, Atlas, Sheerline & Skypod Roof Lanterns are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Skypod Lanterns are delivered preassembled where possible. This consists of a preassembled frame with the glass and fitting components loose on the same delivery for install on site.

• Korniche, Sheerline & Atlas Roof Lanterns are delivered to site in flat pack kit form for assembly on site.

• Our roof lanterns qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Korniche Roof Lantern - Delivery Areas

Atlas Roof Lantern - Delivery Areas

Skypod & Sheerline Roof Lantern - Delivery Areas

Smarts Visoglide Sliding Doors - Delivery Areas

Flat Rooflights

• Flat rooflights are delivered on vehicles ranging from a small van, up to an 18to rigid lorry with tail lift. If the site is not accessible with this type of vehicle, please advise at the point of order.

• Flat rooflights are delivered preassembled where possible.

• Our flat rooflights qualify for free delivery to most areas in England, Wales & Scotland (as far as Edinburgh & Glasgow - certain postcode restrictions may apply). Please see the postcode maps below for free delivery exclusions. Delivery costs for out of area postcodes are not calculated and added at the point of online checkout. A separate carriage payment will be required after the initial online purchase and is payable within 24 hours, through the secure payment link sent in the email. Items will not be placed into manufacture until the payment has been made.

Flat Rooflights - Delivery Areas

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